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Frequently Asked Questions (FAQ): When I go to Get My Account, what is the Login? Why do I have problems when placing an order? Do I have to create an account? What is your Privacy Policy? How do I get the latest web browser? (Back Up) When I go to Get My Account, what is the Login? Pick a name that works well for you like your first name, or your middle name, or some name that you use on other websites that is easy to remember. You might use any nickname, e.g. fabricaholic, or quiltmaker, etc. Pick something that is easy to type in when you login. If you have any problems with this call or email us and we will help you. (Back Up) Why do I have problems when placing an order? Your web browser's cache settings should be set to always check for a new version of web pages. For example, if you go to a web page with default settings, that data will be stored on your computer. If you revisit the page (and sometimes hit refresh) you will still get the cached version of the page stored on your computer. To ensure that you do not have this problem, set your browser's cache settings to always check for a new version of web pages. This forces your web browser to get the most up-to-date web page from the web site. Also set your browser to 0 days to keep web pages in history and clear your history after making that setting. You should be using the latest version of your web browser. To help ensure that the site will operate properly in your web browser, the site should be added to the 'allowed sites' option in your web browser's options. After the site has been added, the security settings of the browser should be set to medium. Settings of the Proxy server and/or firewall should be changed so that those settings allow interaction with this web site to include cookies. Although not required, you should have javascript enabled for this web site. Some features, such as viewing enlarged images use javascript so that you see an enlarged image without having to wait longer for loading a separate web page and an enlarged image. (Back Up) Do I have to create an account? No. You may purchase and checkout without creating an account. Having an account has the advantages of faster checkout on future orders as you don't have to keep re-entering all your information and it also keeps track of your order history. If you want to reorder something you ordered a year ago the information is there for you. (Back Up) What is your Privacy Policy? You can shop at www.intfab.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]. If you prefer, we can process your transaction by phone, fax or mail. Call us at 1-800-462-3891 during our business hours 24/7, fax us at 814-474 9775 or mail your order to PO BOX 72, Fairview PA, 16415. (Back Up) How do I get the latest web browser? Click on the applicable line below: Internet Explorer: http://www.microsoft.com/windows/ie/downloads/default.asp Netscape: http://channels.netscape.com/ns/browsers/download.jsp |