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Frequently Asked Questions (FAQ): When I go to Get My Account, what is the Login? Why do I have problems when placing an order? Do I have to create an account? What is your Privacy Policy? How do I get the latest web browser? (Back Up) When I go to Get My Account, what is the Login? Pick a name that works well for you like your first name, or your middle name, or some name that you use on other websites that is easy to remember. You might use any nickname, e.g. fabricaholic, or quiltmaker, etc. Pick something that is easy to type in when you login. If you have any problems with this call or email us and we will help you. (Back Up) Why do I have problems when placing an order? Your web browser's cache settings should be set to always check for a new version of web pages. For example, if you go to a web page with default settings, that data will be stored on your computer. If you revisit the page (and sometimes hit refresh) you will still get the cached version of the page stored on your computer. To ensure that you do not have this problem, set your browser's cache settings to always check for a new version of web pages. This forces your web browser to get the most up-to-date web page from the web site. Also set your browser to 0 days to keep web pages in history and clear your history after making that setting. You should be using the latest version of your web browser. To help ensure that the site will operate properly in your web browser, the site should be added to the 'allowed sites' option in your web browser's options. After the site has been added, the security settings of the browser should be set to medium. Settings of the Proxy server and/or firewall should be changed so that those settings allow interaction with this web site to include cookies. Although not required, you should have javascript enabled for this web site. Some features, such as viewing enlarged images use javascript so that you see an enlarged image without having to wait longer for loading a separate web page and an enlarged image. (Back Up) Do I have to create an account? No. You may purchase and checkout without creating an account. Having an account has the advantages of faster checkout on future orders as you don't have to keep re-entering all your information and it also keeps track of your order history. If you want to reorder something you ordered a year ago the information is there for you. (Back Up) What is your Privacy Policy? The answer is very simple. We do not give out or sell or lease/rent any customer information to anyone or any organization at any time and we never will. We use the latest SSL technology available for site security. (Back Up) How do I get the latest web browser? Click on the applicable line below: Internet Explorer: http://www.microsoft.com/windows/ie/downloads/default.asp Netscape: http://channels.netscape.com/ns/browsers/download.jsp |